Safe and secure online payments: 

Use your credit or debit card with the highly trusted PayPal (you don't need a PayPal account)

Pay with PayPal using your PayPal account (if you do have a PayPal account)

Use your credit or debit card using Stripe

All three methods are very secure so you can have peace of mind when making your purchase

IMPORTANT PAYMENT INFORMATION:

If you're not using PayPal when checking out, you MUST enter your postcode in both the Shipping field AND the Payment Card Details field

It couldn't be simpler; just a few clicks

Click on the product or combo deal you'd like to buy and select the quantity (if applicable)

Click on "Add To Cart" 

Click on "Checkout" 

Enter your contact, shipping and payment details (enter your postcode in both the Shipping field AND Payment Card Details field if you're not paying with PayPal)

When you've placed and paid for your order online you'll be sent a confirmation email. We'll then be in contact to organise your delivery 

Not going to be in?

That's fine. Once you've ordered we'll be in contact about delivery. Just let us know that you're happy for us to leave the delivery somewhere safe. See the Delivery page and also Section 8 of our Terms and Conditions for further details

Paying in person

If you'd rather pay with cash or cheque when your order is delivered, it's no problem at all; just use the Contact Form to place your order. The form must contain the following in the message field:

Your chosen products 

Your address and postcode 

A contact telephone number 

A line to say that you agree to our Terms and Conditions

We'll then get back to you as soon as we can to organise your delivery at a time that suits you 

All product and delivery prices, online or in person, include applicable VAT

CANCELLATION:

If you'd like to cancel before or after your order has been delivered, it's no problem at all. You can do this within 14 days of placing the order or receiving the goods. Just fill out the Contact Form to say that you'd like to cancel the contract of sale. We'll then email you a returns form to which you should add the following information:

A list of the ordered/received goods to be cancelled/returned

The date the goods were ordered/received

Your name and address

The date of filling out the form to cancel

If you've already received your goods, they'll be collected*

REFUNDS:

We'll refund the full cost of your goods before delivery if you cancel within 14 days of ordering. If you've already received the goods, we'll refund the full cost of the goods and delivery providing that no more than a small quantity** have been used. Otherwise, a refund proportionate to the amount of goods remaining will be made (in the case of a Long-Nose Gas Lighter, your choice of a full refund or replacement will always be offered)

Please see our Terms and Conditions for further details (in particular, Section 9 and Schedule 2)

*a collection fee may apply

**a fair and reasonable amount to establish that you want to return them (up to 4 logs, up to 4 fire-lighters or up to 4 kindling sticks)