Frequently Asked Questions, answered

  • Which wood should I choose, Ash or Oak?

Both are dense and give great heat output but the choice is really down to personal preference. Here are a couple of notes to help you decide:

Ash - If you'd rather have more of a "visual" effect when you're burning your firewood (ie brighter, longer flames), perhaps if you have people over or you want the welcome, warming flicker from your logs, then ash may be the choice for you. Ash is slightly easier to light than oak

Oak - It's slightly denser than ash and therefore burns a bit slower, giving more of a glow where a longer lasting heat is desired. It still has a good flame, but the flame is less vigorous. Oak is best placed in an established fire on a bed of hot embers

  • I've just had a new stove installed. How much kiln-dried firewood should I order?

It depends on many factors including how well your house is insulated, how big the area to be heated is, how often you'll be using your wood-burner etc. We recommend starting with a bulk bag (two narrow-access bags) to see how much you are going through, then take it from there

  • I'm confused about your delivery fees; is it free delivery or not?

Crates and pallets don't have a delivery fee to AB postcodes. All other items are delivered free to qualifying postcodes/areas only. Other postcodes/areas will incur a delivery fee. The postcodes which get free delivery are listed on the delivery page

  • How do I pay the delivery charge?

Look for the van icon at the bottom of each of the main pages. Click on this to add the delivery fee to your basket

  • When can you deliver?

We’ll make every effort to get your logs to you as soon as we can, but many factors affect when delivery will be made; high demand, weather etc.

  • Can I collect? 

Collection is sometimes available by special request. Just get in contact and we'll do our best to help

  • How big are the logs?

Our logs average 25cms/10ins in length. Diameters vary

  • Do you want the bags back?

Yes, please! Returning the bags means less waste to landfill and also helps us to maintain our lowest prices

  • You are selling crates of Birch, but it's not currently available in narrow-access bags. Why is that?

Our crates of logs are warehoused with and delivered by a logistics company. That means that while Birch might be available by the crate, we might not always have it in our storage unit in Insch where our narrow-access bags are filled by hand and loaded onto our van for local delivery