Delivery
Are you buying a crate or pallet of logs? Or narrow-access bags/bulk bags?
Crates of kiln-dried logs and palletised products are delivered FREE to ALL AB postcodes plus IV1 - IV40, IV52 - IV54, IV63, KW1 KW14, PA21 - PA38, PH1 - PH41, PH49 - PH50
Narrow-access bags and bulk bags of logs are delivered FREE to the following postcodes/areas:
AB10 to AB16
AB21 to AB25
AB31 - Banchory and North and East of A980 (the road from Banchory to Raemoir to Torphins to Lumphanan)
AB32 & AB33
AB41 -South/West of the River Ythan
AB51 & AB52
AB54 - up to 5 miles from A96
A FLAT FEE of £10 applies to the following postcodes/areas for the delivery of narrow-access bags and bulk bags. This can be paid by clicking the DELIVERY FEE van icon on each product page (please also see NOTE below):
AB31 - South and West of A980 (the road from Banchory to Raemoir to Torphins to Lumphanan). South of the River Dee. (Banchory is FREE delivery)
AB34 - North of the River Dee
AB38 - as far West as Craigellachie and East of the River Spey
AB39
AB41 - North/East of the River Ythan
AB53
AB54 - more than 5 miles from A96
AB55 - as far as Keith plus a 5 mile radius
NOTE: Deliveries to all other AB postcodes/areas other than those listed above will still be considered but may incur a higher delivery charge plus a minimum order. Please Contact Us for more information
Delivery times:
We'll always strive to deliver within 7 days, but be assured that it will always be as soon as possible. High demand and bad weather can affect delivery times
You don't need to be in!
No need to wait around for your delivery. By allowing us to deliver while you're out, it helps us to keep our prices down and also has less impact on the environment. And don't worry about your order getting wet, we'll do our best to keep it dry
We'll check that you're happy for us to deliver while you're out...
Once you've placed your order, we'll be in contact to check that you're happy for us to deliver if you're out. Just let us know where you'd like us to leave your delivery (preferably under shelter, somewhere dry).
Of course, if you'd rather be there to receive the delivery, we can arrange a mutually convenient time
If ordering narrow-access bags of logs, we'll require the delivery area to be accessible by a fully-laden sack barrow
Crate and pallet deliveries - PLEASE NOTE!
- Crate and pallet deliveries are a kerbside service; we cannot guarantee that the haulier delivery driver will always be able to move your delivery to its final storage location
- Offloading cannot be made onto grass, gravel or inclined surfaces; only flat surfaces
- You must have an access road of 5.0M height and 3.0M width clearance
Although our hauliers will do their best to get your delivery as soon as possible, delays are likely with bad weather and in times of high demand. It should also be remembered that deliveries are only made on certain days to some areas
Once they're delivered, keep them dry!
Please store your kiln-dried logs somewhere dry. As our logs are so dry, over time they can take on moisture from the environment
We do not post gas lighters
Any delivery costs include VAT @ 20%
Please also see Section 8 of our Terms and Conditions